Faqs Have a look at list of our most popular Frequently asked questions & answers: [betterdocs_category_grid] We are a small start-up accounting firm and in the process of adding new clients. Will outsourcing work for us and will you help us? Outsourcing used to be available only for a few large global corporate’s, till a few years ago. But nowadays, even small start-ups and one man bands can benefit from outsourcing. We will be glad to help in the start-up stage and work your way through to become a bigger business. Infact, it is much better to start using the outsourcing route in the early stages of the business than finding a way to fit after establishing it. We are a small business and we want monthly bookkeeping to be done, quarterly VAT returns, and end of the year accounts to be prepared and act as our representative for any enquiries. Can you do that? Absolutely. We can manage your bookkeeping, prepare and file your VAT returns and prepare your yearend accounts. We are registered agents with KRA and so we can also file your accounts online. We can also manage enquiries from KRA and Attorney General on your behalf apart from representing you. We are an accounting practice and we have a few hundred clients. Our biggest worry about outsourcing is about you taking away our clients. How can we trust you? This is the single biggest fear of accounting firms in the Kenya. It is totally unnecessary because, our standard agreement will cover all the areas of mutual non-competition, non-solicitation and non-disclosure. Being an outsourcing company, our strength is doing the back-office work and we will do it very well. Even amongst you’re employees, there may be a slight chance of them stealing away your clients, but with us it will never ever happen. We will stay behind and only work on your directions. You will be the single point of contacts for us. Your clients need not know that we exist. We will prepare a list of questions/clarifications while doing accounts and send it to you. You can then go back to your clients, get the reply and then send it to us. It is as good as you having your own team in a far away location. We have been working with accounting firms all across Kenya for many years and every one of them will be glad to give a reference to you in this regard. How competent are your bookkeepers and accountants? Are they qualified? All our accountants are university qualified and have several years of experience. They are selected through various rounds of rigorous tests and interviews. They are trained for Kenya accounting rules and regulations by ICPAK. All of their work will be fully reviewed by Senior qualified accountants before it reaches you. Our Kenya accountants are either qualified or part-qualified accountants and are accredited by ACCA and ICPAK. Who are your main clients? What is their profile? Majority of our clients are accounting firms and small to medium sized companies in Kenya. It doesn’t mean that we drive large corporate’s’ away. They just seem to have a likening to pay larger bills with larger outsourcing firms, believing they will get a better service. We can provide as much good, if not better service at a much lesser price. If you represent a larger corporate, and you want a good honest accounting outsourcing firm, who will do absolutely wonderful work, personal care and will do everything to please you, then do not hesitate to contact us. What are your service terms? What is our commitment in the outsourcing engagement? Generally the level of commitment is based on the size of engagement. For most hourly and monthly plans, it is just 30 days notice. However, if the engagement is large, then we will have to work on a yearly contract to protect interests of both parties. We do not believe in tieing-in our clients against their wish. We know that, the success of outsourcing is based on trust, understanding and success for both parties. Would you prefer working on online accounting software over desktop accounting software? We do not have a preference of one over the other. We have experience in working with online or cloud accounting software (example: Xero, QuickBooks online). Most other accounting software has online versions as well. If you prefer to use online accounting software, just give us permission and we will start the work. When the work is completed, we will inform you and you can login and view the reports. Alternatively we can work with offline (or desktop) based accounting software as well. We work on the offline version of the accounting software (Sage, Iris, QuickBooks etc.,) installed at our offices. Reports and software back-ups will be sent to you when the jobs are completed. If you want the accounting software to be installed in your machine, that is fine with us too. In this case we will remotely connect (secure connection) to your machine. We will work directly on your computer using remote connection software such as “GO-TO MY PC”. Your documents and software will always stay with you at your own office. We are comfortable with both online and offline accounting software.