How we work

5 Stage Outsourcing Process

We are a leading outsourcing services provider following a streamlined 5 stage outsourcing process to ensure that our services are delivered on time at cost-effective rates.


One of the most pressing concerns that clients have while outsourcing their services to a third-party organization is -Whether they have the required infrastructure, resources, expertise, and experience to provide better results? What is the work approach followed by the outsourcing company, and if they can expect better results or not

You fill the inquire form

The sales team calls or emails you

High level understanding of requirements

Ballpark estimate (where possible)

Approval to go ahead

Detailed understanding of your requirements

Execute a pilot project (if required)

Confirm pricing

Proposal where required

Contracting & SLA sign-off

Resource deployment & Training

Project kick-off meeting

Project execution & management

On-going reporting & feedback

How We Add Value

Better Productivity at Low Costs

A small company’s team should focus on growing the company and its business development. Assigning additional responsibilities that aren’t within their expertise and pay grade will end up costing your company more. Small companies should also save their ongoing expenses and not add up more overhead costs by hiring more employees. But the expertise of a brand marketer or an HR executive need not be sacrificed. Outsourcing lets a small business work with the economies of scale and cost structure that lead to saving, while also providing a competitive advantage. Outsourcing another company to do your payroll, brand content marketing, and IT-related matters lets you work with the budget you have and adjust it accordingly when the time comes. At the same time, you’re sure to tap experts in these fields and tasks since they are known companies that handle these responsibilities. Both the company’s small team and the outsourced company’s productivity is not influenced by additional responsibilities or costs.

In the Hands of Experts

While the small company’s team is focused on growing its current scope, you leave the rest of the work in the hands of experts. Recruiting and hiring highly skilled workers would require a human resources team, another field of expertise a small company probably can’t cover quite yet. Outsourcing such work lets you narrow down your options to experts that are willing to work for the company but not for the same cost required from a regular employee in another department. Outsourcing companies are experts in their chosen field and also have the resources to execute your needs in detailed matters such as customer service and marketing. Save yourself the trouble of seeking out an expert and let an outsourcing company’s geniuses be the ones to take care of other matters.

A Global Advantage

It is no longer enough for a company to simply limit itself to its current locale. Outsourcing lets a small company engage in globalization, tapping not just perhaps foreign businesses to do the work but also perhaps looking into the potential global transactions that could take place. It should be noted that outsourcing needs are expanding to other services such as manufacturing, production, and even delivery, so engaging in the globalization aspect will open up other possibilities for your business.

A Sharp Focus on All Matters

Because the small company has outsourced related and important tasks to other experts, the current team is able to maintain its focus on their core competencies. There’s also more than enough room for the team to take care of its key customers. The small company is also able to make the most out of its limited resources so that the company can grow and expand its opportunities, and not end up shifting its priority to other tasks.

The outsourcing company also maintains its own focus on the task assigned. By tapping an expert in the task required, then that outsourced company can do the rest of the work that could also grow your company, such as attracting and retaining customers through consistent customer service and bringing in more exposure through digital marketing. The outsourced IT company can utilize its own hardware and software so everything is running well within your own team as well.

The Best Customer Service

Customer service is an integral part of any business. While a small business’s core team can’t do this themselves, an outsourced company can focus on bringing in new customers while also making sure your newly acquired ones are loyal to your brand. Remember that customers don’t just remember a quality product and service, but also how the brand treated them in the attainment of the item. Apart from the initial benefits, an outsourced company will be able to give your market continuous customer service. This means you can opt for a company that still attends to calls and online queries at odd hours, ensuring every member of your expanding market is taken care of. This assures the company a reputation of reliability and approachability, adding as well to its marketing. The served customers will be sure to recommend the company to their colleagues, friends, and families, thus expanding your market even more.

Saving on Staff Costs

Operational costs aren’t the only things to consider for a small company. There are other overhead costs that could easily increase, such as insurance, healthcare benefits, additional office space, and other related expenses. It’s best to keep these costs limited to the needs of a small company’s core team and only decide on expanding when the profit yields enough for expansion. Remember that the company’s focus is on the business’ growth and not the growth of expenses.

The benefits to outsourcing integral and related tasks can only add more value to a growing company. While it may seem tempting to keep operations and even costs in-house, studies and experiences clearly show that a small company can only enjoy advantages from tapping the right outsourcing company. Start looking into the right outsourcing company today, such as Infinit-O, and that small business will soon be growing bigger than expected

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