Order Taking Services – Entry, Processing and Fullfilment
The order taking services has grown into an integral part of business process outsourcing industry. In the recent years, the order taking services and their subsequent service providers have experienced tremendous growth. The main reason behind this growing popularity is that any manufacturer who seeks to sell their products online or through television, radio etc. will need to have a particular order taking process.
Order taking is of great help for companies especially when their products and services are found to be typical and complicated. Most often companies are found hiring a BPO back office service to take better care of its order taking service. This is of particular help when the product is a bit complicated or needs explanation for some of the components.
As an essential solution to all your business needs, you have Fusion BPO Services offering call center order taking services to meet your diverse requirements. At Fusion, our business goal is to provide quality order taking services through our improved inbound call center service. Our agents are fully focused on offering 100% client satisfaction.
Why should you outsource inbound order taking services to Fusion?
Fusion BPO Services offers round-the-clock order taking services. We value our live order taking service that focuses on real time web-based system. Our representatives will be converting all your inbound calls into sales to enter the order in our live web system. To update you with the results, we will be sending you all the important information or advances on the email that you would specify us. In this way, all information relating to the sales conversions and related enquiries will be directly sent to you as and when required.
Our live inbound call center order taking service is based on the real web system. It is directly linked with your own contact details, including the telephone number of your company or your e-mail. Hence, you will be able to see all the sales and the customer service elements taken best care of by professionally trained call centre agents. Each of our team members including sales agents is highly trained to attain highest conversion ratio with your inbound calls.
Order Taking Services at Fusion!
Most businesses distinguish inbound order taking services as one ideal situation where companies can free up most of their valuable time and concentrate more on spreading the message relating to their services and products instead of spending time on dealing enquiries.
Using Fusion’s inbound order taking services will help you to supplement your own in-house staff as your sole order taking strategy will bring a significant impact on the cost and increase the sales figures.
Our friendly customer care representatives speak to the customers and help them to learn more about different products or services and solve their queries. To sum up, have a close look at our customer care order taking services that include:
- Personalized call reporting
- 24/7/365 non stop quality service
- Secured connection
- Superior inbound call routing features that include call overflow and automated menu selection
- Ensuring quality service and efficient sales closing
- Cost effective handling of huge call volumes
- Handling high volumes of calls and different product catalogs
- Quick Turn Around
- Gain over the automatic order systems, adding personal touch and trust of customers
- Calls answered on the behalf of the client company